What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My account has been locked.

    Asked by bigbendskis on September 21, 2011 at 05:55 PM

    My account was locked for terms of service violation.

    My account is: bigbendskis

     

    I can be reached at:

    darylross@gmail.com

    250.837.7990

     

    It vital that I regain access to my forms and account. This misunderstanding resulted from me sending too many test emails to myself.

  • Profile Image

    Answered by allanftd on September 22, 2011 at 12:56 AM

    Hi Daryl,

    The reason why it was disabled is because one of your forms is asking for some sensitive information like account password. This violates the terms of use of JotForm. Note that JotForm does not have account database features that's why a password field is not usually needed. You may consider using Profile Manager for such applications instead. Please visit http://interlogy.com/products/pmb/ for more information about this product (from the same guys that gave you JotForm).

    Please let us know if you have any other questions or concerns. Thank you for your understanding.

    JOTFORM SUPPORT