What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email notifications not working

    Asked by jholmes1999 on September 21, 2011 at 05:59 PM


    Our form is not emailing properly since web issues on Tuesday.


    Joe Holmes





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    Answered by brx250 on September 21, 2011 at 11:19 PM

    Hi Joe,

    First of all, we apologize for any inconvenience. 

    Our developers had already fixed the reverse DNS issue. Please clear your cache, try revisiting your form and see if the problem still exists. Everything should be working fine now. If not, please provide us website URL where the form is embedded so that we can look into it deeper.

    Thank you for your patience.


    Albert     JotForm Support