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    Why don't I receive emails from my website 'Contact Us' form?

    Asked by rjm100 on September 21, 2011 at 06:13 PM

    I created a Contact Us form for my website.  When I click 'Submit', the form uploads to JotForm, but I don't receive an email.  When I send the Test notification email via JotForm, I receive it just fine.  I have checked my SPAM mailbox and there is nothing there either.  

    Can you help me?

    Thanks in advance.


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    JotForm Support

    Answered by mliz on September 22, 2011 at 11:15 AM

    Hi Randy,

    I tested your form by cloning it and changed the email address upon submission
    I received a notification email. Furthermore when checking the mail logs for
    the notification alert the result  indicated that the email was sent.

    Please contact your mail host to trace what hapened to the messages.
    You may provide the following log below:

    Sep 22 11:05:27 monk sm-mta[9029]: p8MF5QmL009027: to=<randy@upa-atlanta.com>, delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=123928, relay=inbound.upa-atlanta.com.netsolmail.net. [], dsn=2.0.0, stat=Sent (OK 65/1F-04945-6BE4B7E4)

    Hope this helps.