What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Dear Sirs. Lately, it takes a very long time to receive confirmation mail for the client, and me to get the mail alert after the form is submittedAsked by dagss on November 06, 2014 at 02:30 AM
and long time
That is strange.
Please be noted that the notification emails are sent as soon as the form is submitted. I did check your form's notification email alert and did not find any issue with that. I also checked our bounce list and email logs and everything appears to be normal.
I have cleared your form cache from here. I would suggest you to test your form again and see if the emails are received without any delay.
If the issue persists, I would suggest you to use your own email address to send submission emails. You should setup a custom "Sender E-mail" option. The following guides should help you: