My Form Submissions are not being recorded or responses e-mailed

Hi,

My Form has been working properly for a long time. My Submissions have been logged on my Jotform log in and the e-mail response has been sent out.

My form is used daily by the employees away from head office to report back.

On the 21st Oct I received a response as usual, then no responses until the 26th Oct, then nothing since.

The employees are adamant that they have completed the forms daily.

I have recently submitted test forms, without any problems at all.

I don't have a clue what the problem could be, can anyone help??

Hi,

You currently have your own custom sender email to the settings. Please try changing it to noreply@jotform.com or noreply@formresponse.com. Then add these email addresses to your safe sender list.

If you prefer to use your own custom email sender, I would advise adding it by using the SMTP method as explained to these guides:

http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address.

We recommend Mandrill if your monthly email volume is greater than 200.

Thank you!