What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My Form Submissions are not being recorded or responses e-mailed

    Asked by nicrigden on November 06, 2014 at 07:02 AM


    My Form has been working properly for a long time. My Submissions have been logged on my Jotform log in and the e-mail response has been sent out.

    My form is used daily by the employees away from head office to report back.

    On the 21st Oct I received a response as usual, then no responses until the 26th Oct, then nothing since.

    The employees are adamant that they have completed the forms daily.

    I have recently submitted test forms, without any problems at all.

    I don't have a clue what the problem could be, can anyone help??


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    JotForm Support

    Answered by Welvin on November 06, 2014 at 08:53 AM


    You currently have your own custom sender email to the settings. Please try changing it to noreply@jotform.com or noreply@formresponse.com. Then add these email addresses to your safe sender list.

    If you prefer to use your own custom email sender, I would advise adding it by using the SMTP method as explained to these guides:



    We recommend Mandrill if your monthly email volume is greater than 200.

    Thank you!