What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by Amanda Dressing on September 21, 2011 at 07:57 PM

    Hi there,

    I've tried to upgrade but the system is not recognising my email address. Given that it's the email address to which you sent the email disabling the form, I don't know what to do.  It's very important that I keep the same form going as we are in the middle of a competition.  HELP!!


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    Answered by allanftd on September 22, 2011 at 12:47 AM

    Hi Amanda, 

    May we ask where your form is currently embedded so that I can check the Form ID? I have searched for accounts linked to your email address and have found 3 guest accounts which is only entitled to 20 submissions. You have to at least upgrade to a Free account to enjoy 100 submissions. For $9.95/month, you can also enjoy 1000 submissions/month with our Premium account which you can downgrade anytime you no longer need more submissions.

    We'll await your response. Thank you and enjoy using JotForm!


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    Answered by InteractSchools on September 23, 2011 at 12:31 AM


    Sorry it's taken me a while I was expecting an email response! Confused :-)

    Here's the page we have the form set up on http://interactschools.com/?page_id=415  Happy to do the month;y upgrade, but when I try I seem to be setting up a new account.  Over to you. URGENT THANKS


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    Answered by allanftd on September 23, 2011 at 07:10 AM

    Hi Amanda,

    Thank you for your response. I was able to check our member database and see that your account is now upgraedd to a Premium account. Please clear your cache log out and log back in to your JotForm account and check if your account is now upgraded.

    Please let us know if you have any other questions or concerns. Thank you for upgrading your JotForm account!