I'm using the integration with Infusion - creating duplicate contact record

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    dhaney
    Asked on November 06, 2014 at 09:07 AM

    Is it possible to use the infusionsoft integration, but not have a new contact record be created, instead have it update/add info into an existing contact record inside infusion?

     

    Thanks,

    Denise

     

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    raul
    Answered on November 06, 2014 at 10:18 AM

    Hello Denise,

    I'm escalating this thread to our next support level so they can take a look at your question.
    Once they have response for you, this thread will be updated.

    Thanks.

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    dhaney
    Answered on November 07, 2014 at 10:29 AM

    Hey There ... Just curious if there is any update on this?  Thanks!

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    raul
    Answered on November 07, 2014 at 10:43 AM

    Unfortunately, there are no updates yet.
    We appreciate your patience on this matter and as soon as an update comes up, you'll be notified on this thread.

    Thanks.

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    paulsimpson
    Answered on January 15, 2015 at 03:30 PM

    Hi Denise,

    Sorry about the late reply on this one. Unfortunately that is not possible with Infusionsoft at the moment.

    The infusionsoft documentation regarding merging duplicate contacts may help you though http://ug.infusionsoft.com/article/AA-00319/0/Automatically-merge-duplicate-contact-records.html

    Regards

    Paul