What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submission of Form Hangs When Redirecting to Paypal

    Asked by Gadgettime on September 21, 2011 at 08:12 PM

    When a user tries to submit the form it goes to a blank page with the url http://submit.jotform.com/submit.php The form hangs and most of the time nothing happens. sometimes it will redirect to paypal payment page, but most of the time not.

    Page URL:

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    JotForm Founder

    Answered by aytekin on September 21, 2011 at 08:41 PM

    I tested the form and it worked fine on my end.


    Do you know what is different when the redirect does not work?

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    Answered by Gadgettime on September 22, 2011 at 09:01 PM


    Sometimes it goes to that, but most of the time it just a blank page. The address bar is http://submit.jotform.com/submit.php I tried both firefox and internet explorer and get the same result. I don't know what is causing it to hang as I am new to jotform. I am looking to integrate jotform for a registration and payment form



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    JotForm Founder

    Answered by aytekin on September 23, 2011 at 10:32 AM

    Clicking on back button to re-test the form might be causing it. Does it happen when you go to a fresh form and submit it?