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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Error message on form even when Credit Card info is filled out properly

    Asked by arzacanada on November 06, 2014 at 09:51 AM

    When people complete a form on our site, there is an error message 

    Invalid Data
    This transaction cannot be processed. Please enter a valid credit card number and type.

    Go back and fix
    even when the form is filled out properly
    Page URL:

  • Profile Image
    JotForm Support

    Answered by Charlie on November 06, 2014 at 10:48 AM


    Apologies for the inconveniences that you might be having right now.

    To address your concerns, can you please do the following:

    1. Please check if the credit card info you have entered is valid or is not on hold?

    2. Trying clearing up your form and browser's cache.

    3. Re-setup/re-integrate the Payment Method that you have.


    Let us know if the suggested solutions above does not work, we will investigate further by then.

    We'll wait for your response.

    Thank you.

  • Profile Image

    Answered by teckstyle on November 11, 2014 at 09:18 PM

    I have a similar issue...

    if a product is selected but the card/paypal payment method is left empty- the form will direct to the "Invalid Data. This transaction cannot be processed. Please enter a valid credit card number and type."

    if I add validate[required] to the payment method radio, the submit button stays stuck on 'please wait'....


    is there any chance of having the product "required" and the payment method as a separate "required"?

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    JotForm Support

    Answered by ashwin_d on November 11, 2014 at 10:02 PM

    Hello teckstyle,

    I have moved your question to a new thread and you will be answered here:  http://www.jotform.com/answers/457882 

    Thank you!