Error message on form even when Credit Card info is filled out properly

  • Profile Image
    arzacanada
    Asked on November 06, 2014 at 09:51 AM

    When people complete a form on our site, there is an error message 

    Invalid Data
    This transaction cannot be processed. Please enter a valid credit card number and type.

    Go back and fix
     
    even when the form is filled out properly
  • Profile Image
    Charlie
    Answered on November 06, 2014 at 10:48 AM

    Hi,

    Apologies for the inconveniences that you might be having right now.

    To address your concerns, can you please do the following:

    1. Please check if the credit card info you have entered is valid or is not on hold?

    2. Trying clearing up your form and browser's cache.

    3. Re-setup/re-integrate the Payment Method that you have.

     

    Let us know if the suggested solutions above does not work, we will investigate further by then.

    We'll wait for your response.

    Thank you.

  • Profile Image
    teckstyle
    Answered on November 11, 2014 at 09:18 PM

    I have a similar issue...

    if a product is selected but the card/paypal payment method is left empty- the form will direct to the "Invalid Data. This transaction cannot be processed. Please enter a valid credit card number and type."

    if I add validate[required] to the payment method radio, the submit button stays stuck on 'please wait'....

     

    is there any chance of having the product "required" and the payment method as a separate "required"?

  • Profile Image
    ashwin_d
    Answered on November 11, 2014 at 10:02 PM

    Hello teckstyle,

    I have moved your question to a new thread and you will be answered here:  http://www.jotform.com/answers/457882 

    Thank you!