What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I'm not sure if I understood your concern correctly.
May I know what form you are referring to that you're having problems? Or do you mean that when loading the www.jotform.com, the page turns completely in plain text and you are unable to use the editor?
For the meantime, you can try clearing up your form and browser's cache, this should fix the problem when loading the page.
We'll wait for your response.