Page in plain text not HTML

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    Asked on November 06, 2014 at 09:59 AM

    When I go into edit my jotform the page changes from HTML format to plain text...and I am unable to edit my form. I don't know how or why this happens or how to fix it. Help!!

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    Answered on November 06, 2014 at 10:56 AM


    I'm not sure if I understood your concern correctly.

    May I know what form you are referring to that you're having problems? Or do you mean that when loading the, the page turns completely in plain text and you are unable to use the editor?

    For the meantime, you can try clearing up your form and browser's cache, this should fix the problem when loading the page.

    We'll wait for your response.

    Thank you.