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  • Profile Image

    Problem with reply to emails populating my own email

    Asked by leoakira on November 06, 2014 at 11:12 AM

    The system of email notifications is wrong.

     

    The system is inverted.

     

    Your email:

    Respond to the email:

     

    Are reversed, to reply to a message it returns to me.

    Page URL:
    http://www.dronesbrasil.com/2013/11/entre-em-contato.html

    Screenshot
    email notifications reply-to
  • Profile Image
    JotForm Support

    Answered by EltonCris on November 06, 2014 at 12:17 PM

    Hi,

    I see no problem with your screenshot. You are using custom sender email with "Reply-to Email" pointing to your email field. So whenever you reply to the email notification, the Reply-to Email will be populated on the Reply field.

    Can you give us a screenshot on your email client on how this things work on your end?

    Have you tried recreating your email notification? If not, try it and see if this helps or not.

    Another alternative solution is to enable From Email using this method http://www.jotform.com/help/240-Set-Email-Field-as-the-Notification-Sender-Email-Address-with-Mandrill

    Thanks!