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    Allow low-cost subscription to intiate higher-cost later on

    Asked by suite24 on November 06, 2014 at 11:37 AM

    Hello,

    I want to sell a subscription based product for a supplement product.  My question is, can I have the customer pay ONLY $4.95 for shipping and then after 30 days be charged $59.95?  As I see the form now I have to make the customer pay both $59.95 plus the $4.95 for the initial purchase.  I do not want to do this, I only want to initially charge $4.95 and then $59.95 thereafter.

    Thank you for your help,

    Adam

    P.S U have not uploaded this form yet or finished creating it due to this issue.  This is a timely manner so if someone can get back to me soon it would be greatly appreciated.

    purchase product charge hello
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    JotForm Support

    Answered by KadeJM on November 06, 2014 at 01:06 PM

    So you mean that you want to create a subscription to only charge $4.95 at first for 30 Days as your trial offer then after that your customers would then get charged $59.95 to continue it each month?

    Unfortunately because of the way the subscription is sent over they are the first and continued price are combined. However, I do understand that you want to use it as a starting then continued cost and I see that is an issue. Let me send this to our developers to see if we can implement a fix for it.

    Aside from that though until then the only way I can think of to get around the problem would be to have either two subscription types or two forms with the starting subscription and the continued subscription even though I know that wouldn't be as suitable for the situation.