What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My conditions and fields disappear

    Asked by prozakis on November 06, 2014 at 12:57 PM

    Problem one

    I enter new fields and also corresponding conditions.

    The fields and the conditions disappear.

    I re-enter. I make sure that everything is saved. They disappear again.


    Problem two

    When I enter CAPTCHA in my form,crazy things happen. Specially with the simple captca not the recaptcha.

    It seems that the catcha screen is loading all the time.

    and the variable fields conditions don't work.


    Please advise.

    To be honest, I don't trust this environment although it initially looks very promising




    Athens, Greece

    Page URL:

  • Profile Image

    Answered by KadeJM on November 06, 2014 at 02:14 PM

    You first mentioned that you are having a problem with your conditions disappearing after you have created and saved them on your jotform if that is correct?

    I checked this but I see that there are conditions on your jotform which are working. I had also checked this within your jotform itself where I can see them listing without disappearing either. I've cleared your account cache for you so please also clear your browser cache to fix it.

    As for your secondary issue involving your captcha problem I have moved that here.

  • Profile Image

    Answered by Panos on November 08, 2014 at 07:53 AM

    Correct, but I had twice as much conditions, where with every total cost amount I am showing a certain text "You have chosen this package etc etc".

    Both the conditions and the text field itself disappeared.


    I entered them twice

  • Profile Image
    JotForm Support

    Answered by Welvin on November 08, 2014 at 09:26 AM

    Hi Panos,

    Please try to check your form revision history. If there are lost changes to your form, our form revision would help you retrieve those. Here's the guide for that: http://www.jotform.com/help/294-How-to-View-Form-Revision-History.

    Also, make sure that you are still logged in while editing the form. You can open www.jotform.com into a new tab to check your session.

    I hope you can recover those using form revision. If not, please update us here so we can check further.

    Thank you!

  • Profile Image

    Answered by prozakis on November 08, 2014 at 10:41 AM

    Yes, my lost forms are in the revision history.

    Can you explain why they vanished ?



  • Profile Image
    JotForm Support

    Answered by Welvin on November 08, 2014 at 11:06 AM

    Hi Panos,

    I'm not sure of the possible cause, but maybe an error about when saving your form. Or, could be a form caching issues. 

    As advised, please try to clear your browsing preferences including your browsers cache and cookies for Jotform. Make sure that you are logged in while editing the form. 

    And if the issue persists, please be sure to let us know so we can investigate further.