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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    The tax is not calculated when I check the product even though I set it to 23%

    Asked by AlexMav on November 06, 2014 at 05:12 PM

    Hello there! There is a problem when I try to create my shopping cart: the tax is not calculated when I check the product even though I set it to 23%. What can I do for this? What is more what can I do when I want to go for example from T-SHIRTS page to JEANS page? Is the total amount lost? 

    Thank you.

    problem product check create
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    JotForm Support

    Answered by BDAVID on November 06, 2014 at 05:42 PM

    Can you please provide us the link to your jotform? Upon testing the tax calculation, I see it is working fine:

    Please let us know what the jotform is, so we can further check this, we will be glad to assist you.

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    Answered by AlexMav on November 06, 2014 at 05:48 PM

     

     

     

     Thank you for your quick response... 

     

    http://form.jotformeu.com/form/43096915115354 is the form

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    Answered by AlexMav on November 06, 2014 at 05:50 PM

     

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    Answered by raul on November 06, 2014 at 06:11 PM

    You've set the product as exempt of taxes, you need to uncheck the product from the Exemptions list in order to calculate the taxes for it.

    Please let us know if this helps.
    Thank you.

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    Answered by AlexMav on November 07, 2014 at 10:30 AM

    Ok that helped me. I misunderstood the function of the exemptions. Now

    what can I do if I want the total amount fo the products to remain when I change for example from T-shirts page to Jeans page?
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    Answered by raul on November 07, 2014 at 10:47 AM

    Hello,

    Since this is a new question, I opened a new thread: http://www.jotform.com/answers/455813 for it.

    Please refer to this new thread for any updates.
    Thanks.