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    My email form embedded in my web site doesn't work properly when accessed from a smart phone

    Asked by tom levis  on November 06, 2014 at 11:26 PM

    I am using a custom email form built from your freeware.  It is embedded on my site www.accentbarriers.com on the contact us page.  The email form looks good and sends correctly from a computer but not from a smart phone. It looks OK on a smart phone, and it accepts data into the form fields, but when you hit the submit button, nothing happens.   Is there something else that I have to do to get it to work properly from a smart phone?  I do not know whether it works from a tablet or iphone or ipad.




    Tom Levis

    Accent Barriers, Inc. 


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    JotForm Support

    Answered by ashwin_d on November 07, 2014 at 01:28 AM

    Hello Tom,

    I did check your web page where you have embedded your form. It seems you have used your form's full source code to embed it.

    Please be noted that for the forms to works flawlessly on mobile devices, we recommend to use your form's iFrame embed code to embed it in your web pages. Please go ahead and embed your form with its iFrame embed code and that should solve your problem. The following guide should help :  http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!