What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Cancel bi-yearly subscription with Plimus

    Asked by Kabinet on September 22, 2011 at 04:05 AM

    Dear Jotfrom,

    I have never received an e-mail with an username or password from Plimus. I have paid for the two year subscription but want to cancel it. I only want to cancel the subscription for two year payment, because otherwise my company gets a bill automatically in two years.

    I don't want to cancel my biyearly jotform subscription.  

    Thanks.

    Kind regards,

    Rick 

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    JotForm Support

    Answered by NeilVicente on September 22, 2011 at 04:18 AM

    Rick,

    From what I understood in your message, you just want to cancel the subscription to avoid getting billed automatically after two years but you want to retain your current subscription status.

    Well, that seems to be what you wanted to do so I have cancelled the subscription for you. Your account is scheduled to downgrade to free status on the 15th of September, 2013. You will no longer get billed after that.

    If you have other issue, do let us know. Thank you very much for choosing JotForm as your form builder.


    Neil

  • Profile Image

    Answered by Kabinet on September 22, 2011 at 04:41 AM

    Thanks for the quick action.

    I received the e-mail from plimus with the cancellation.

    Rick