What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    There seems to be a problem with forms on my website , they are not working properly

    Asked by wanganuipetmotel on September 22, 2011 at 04:05 AM


    For the last few days I have had customers saying they were having trouble getting  the form to accept text. it is so,etimes throwing the page pout and all they have entered on it.


    I sent a test myslef 3 hours ago but it has not come thru yet???

    Page URL:

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    JotForm Founder

    Answered by aytekin on September 23, 2011 at 08:53 AM

    I tested the form and it worked fine. 

    I check our email server logs and it seems to be accepted by your email server. If you have not received the email send this log to your email service provider. 


    Sep 23 08:50:56 yang sm-mta[16063]: p8NCoqnq016061: to=<wanganuipetmotel@xtra.co.nz>, ctladdr=<jotform@yang.jotform.com> (1004/1004), delay=00:00:04, xdelay=00:00:04, mailer=esmtp, pri=131726, relay=mx1.tnz.mail.yahoo.com. [], dsn=2.0.0, stat=Sent (ok dirdel)