How do I change my credit card info on my JotForm account?

  • cleanoutexpress
    Asked on November 7, 2014 at 2:18 PM
  • Kiran Support Team Lead
    Replied on November 7, 2014 at 3:29 PM

    You can change your credit card information from the Billing section of your account page. Please follow the steps below :

    1. Login into your JotForm account

    2. Click on the User icon on right-top corner and click on Account

    How do I change my credit card info on my JotForm account? Image 1 Screenshot 50

    3. Click on Billing from the left side menu items

    How do I change my credit card info on my JotForm account? Image 2 Screenshot 61

    4. Click on Payment Method

    How do I change my credit card info on my JotForm account? Image 3 Screenshot 72

    5. Now, click on Change Credit Card to enter your new credit card information.

    How do I change my credit card info on my JotForm account? Image 4 Screenshot 83

    Hope this information helps. Please get back to us if you need further assistance.

    Thank you!!

  • Jack
    Replied on October 30, 2015 at 9:55 AM

    This process does NOT work if account has expired.  I've attempted several methods to change my payament method, but cannot make it happen.  Someone hacked my previous debit card info forcing me to cancel that card and get a new one from my bank.  As soon as I received the email notice about payment rejected (minutes ago) I've been trying to fix it.

    There is no contact information for Billing.  In fact, there is no contact information for anyone at jotform, including the CEO.  So how is one supposed to address billing problems using your 24/7 support?

    Jack

  • David JotForm Support
    Replied on October 30, 2015 at 1:43 PM

    We can help you with billing issues right here.  I will split your request off to a thread of its own so that we may address it properly.  I will follow up here in this thread in a moment:

    http://www.jotform.com/answers/694159