What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    PayPal Pro - Security header is invalid

    Asked by visuin on November 07, 2014 at 05:38 PM
    Hi, thanks for expalnation. But how can I test the paypal whithout sandbox mode? How can I know that payment in the real situation will be passed. I set up paypal pro account with primary creditcard payment and I had the same error. Thanx for advice how to test correct function of paypal.
    PayPal PayPal Pro Security Header
  • Profile Image

    Answered by Ben on November 07, 2014 at 05:45 PM

    Hi Visuin,

    I would suggest contacting PayPal support to see what is the exact issue. This I believe that this is an error caused by some settings in your PayPal merchant account.

    Also if you can give us a link to your jotform in the meantime we could take a look at it to see if there are any issues with its settings.

    Also, if you can direct us step-by-step what you are doing to get the error.

    Best Regards,
    Ben

  • Profile Image

    Answered by visuin on November 10, 2014 at 05:05 PM

    Hi Ben. Thank you for separate topic. Here is my form. I don't know if you can get inside of it.   http://form.jotformeu.com/form/42163451716350

    Verification of integration of paypal account inside paypalpro plugin is ok.
    I choose paypal pro because I want to make payment primarily trough creditcards.

    In my paypal I setup bussiness account: Website paymant standard.

    When I try sandbox mode to enter some credentials and make fictional payment I get an Security error. Security header is not valid. I think it also doesn't work in no Sandbox mode.

    I will contact paypal tomorrow also.

  • Profile Image

    Answered by raul on November 10, 2014 at 06:15 PM

    Hello,

    In order to test the sandbox mode on Paypal, you need to create a testing account since your current credentials will not work.

    Please check this guide on how to create sandbox test accounts: https://developer.paypal.com/docs/classic/lifecycle/sb_create-accounts/

    Please let us know if you have further questions.
    Thank you.