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    gmail is blocking submission emails

    Asked by BollywoodGroove on November 08, 2014 at 10:06 AM

    Hi! our domain is bollygroove.com and we have an autoforwarder on info@bollygroove.com that sends all received emails to a gmail address.

    Gmail is blocking all forwarded emails from noreply@jotform.com. I added it to contacts in gmail hoping that would fix it but no luck.

    We have to now separately log into webmail on the domain to see if there have been any new submissions.

    Any tips on how to resolve this? Thanks!

     

    Page URL:
    http://www.bollygroove.com/gems15kids/,http://www.bollygroove.com/wint<br/>er15kids/,http://www.bollygroove.com/spring15kids/

    Emails Submissions JotForm domain
  • Profile Image
    JotForm Support

    Answered by Welvin on November 08, 2014 at 10:17 AM

    Hi,

    How about using noreply@formresponse.com from the sender email options? Or, try using your own custom sender email by using Gmail's SMTP. This guide:

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    OR, try using Mandrill's SMTP: http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address.

    I hope this help. If not, please update us here so we can look for another solution.

    Regards

  • Profile Image
    JotForm Support

    Answered by Welvin on November 08, 2014 at 10:19 AM

    By the way, when you say, the emails are blocked, you mean all the emails are in your spam folder? If so, please try marking those as Not Spam. That should add noreply@jotform.com to your safe sender list.

    Thanks

  • Profile Image

    Answered by BollywoodGroove on November 08, 2014 at 10:49 AM

    No they are not in spam. They are not showing up in gmail at all. Let me set up the smtp and see if that fixes it. Thanks!

  • Profile Image
    JotForm Support

    Answered by Welvin on November 08, 2014 at 11:11 AM

    But also, you may need to add your own email address to Gmail Safe Sender List or the forwarding address. This is since you have the form emails sent directly to bollygroove.com domain and forwarded to your Gmail Address. 

    Please update this thread if the SMTP method helps.

    Thank you!