Setting up autoresponder: How to use client's name in email

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    Asked on November 08, 2014 at 06:16 PM

    I set up the system (for the first time ever) to send someone an auto responder. 


    Anyway,  in the body of the email, I tried to put


    Dear {fullName6}


    But it wasn't picking up the client's name. 


    Is there a better way to do this?



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    Answered on November 09, 2014 at 03:58 AM


    The full name field tag is often different in each jotform, so I presume that your jotform might not have it as {fullName6}, but as {fullNameX}.

    Another reason why it might not have work would be if the field is not set as required and as such not filled out.

    Now to be sure what is going on and how to resolve this, could you please let us know which jotform is set up like that and we would be happy to take a look at what is causing the issue.

    Best Regards,

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    Answered on November 09, 2014 at 05:51 PM
    It’s the last one Elevating Your Business Publication/Consultation Request It did give me the code using the number six at the end.

    I’m still in test mode, but I removed the Dear {} etc. from the auto responder.

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    Answered on November 10, 2014 at 05:09 AM

    Hi Maria,

    Yes, the correct field name/tag is {fullName6}. When you change the field label, that would also change its field name so make sure to update the auto responder. 

    Basically, we have a system tool that is designed to auto update the field/tags in the autoresponder/notification email body. But this tool will only work for the default formatting so since you have a custom message to your autoresponder, it didn't work anymore.

    Thank you and I hope this helps.