What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    When will the Dropbox integration be fill functioning again? My PDFs are come up over there blank.

    Asked by YESTexas on September 22, 2011 at 11:28 AM
  • Profile Image
    JotForm Support

    Answered by liyam on September 22, 2011 at 09:12 PM

    Hello YESTexas,

    Can you try removing the integration and then putting it back again to the form? Can you also please check if you still have storage space in your Dropbox account?

    Here are also some points to ponder on your Dropbox settings:

    1. Are you using at least the 1.1.35 Dropbox application version?  I've heard issues from Dropbox last year that Dropbox users were receiving files with 0kb using that application.

    How to check: simply point your mouse cursor on the Dropbox app icon at the task bar

    2. On the same icon, press right click and click Preferences.  Go to the Bandwidth tab and check if the download rate, please select Don't Limit

    3. If you are using a proxy, might as well set it up there on the Proxy Tab

    So far when I had tried making a submission, the PDF file came to my computer with information in it.

    Thanks,

    Liyam