What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PayPal Pro error: Transaction refused because of an invalid argument (value of OrderDescription has been trunckated)

    Asked by PhotoHendriks on November 08, 2014 at 11:53 PM

    Hi, I have clients trying to place order on the following link:

    http://form.jotformpro.com/form/43012342759956

    When they complete everything and hit submit, the error in the screen shot comes up.

    Please advise what is causing this. Are my product descriptions too long? If so, which ones?

    Page URL:
    http://form.jotformpro.com/form/43012342759956

    Screenshot
    product PayPal Pro invalid argument
  • Profile Image

    Answered by Ben on November 09, 2014 at 05:36 AM

    Hi,

    I have tried submitting your jotform with few and all options selected and it seems to take me to PayPal each time without any errors shown.

    Could you please try again and if it continues happening, could you give us the steps that you make to have it recreated?

    Best Regards,
    Ben

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    Answered by PhotoHendriks on November 09, 2014 at 08:00 AM

    Before I do that, my clients are trying to pay with MasterCard, not PayPal. If you chose PayPal as the payment option it may not replicate the error. Did you try a MasterCard? If not, can you please?

    And thanks for your assistance, I appreciate it!

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    Answered by Shadae on November 09, 2014 at 10:15 AM

    Hi PhotoHendriks,

    I do apologize, we are not able to test it with a MasterCard, as this a live transaction, we do not have a valid card to test and as such, it will return the invalid error:

    The error you received, is however returned by PayPal. Please see the screenshot below shows the reason for the error message:

    As suggested by Ben, please try the attempt the transaction again, as you may have received the message in error.

    Please inform us if you need additional assistance.