PayPal Pro error: Transaction refused because of an invalid argument (value of OrderDescription has been trunckated)

  • PhotoHendriks
    Asked on November 8, 2014 at 11:53 PM

    Hi, I have clients trying to place order on the following link:

    http://form.jotformpro.com/form/43012342759956

    When they complete everything and hit submit, the error in the screen shot comes up.

    Please advise what is causing this. Are my product descriptions too long? If so, which ones?

    Jotform Thread 456342 Screenshot
    Page URL: http://form.jotformpro.com/form/43012342759956
  • Ben
    Replied on November 9, 2014 at 5:36 AM

    Hi,

    I have tried submitting your jotform with few and all options selected and it seems to take me to PayPal each time without any errors shown.

    Could you please try again and if it continues happening, could you give us the steps that you make to have it recreated?

    Best Regards,
    Ben

  • PhotoHendriks
    Replied on November 9, 2014 at 8:00 AM

    Before I do that, my clients are trying to pay with MasterCard, not PayPal. If you chose PayPal as the payment option it may not replicate the error. Did you try a MasterCard? If not, can you please?

    And thanks for your assistance, I appreciate it!