What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    The "save" button in the form builder has turned into a "Preview" button so I cannot save any changes..

    Asked by BWSites on November 09, 2014 at 04:53 AM
    2. The "save" button in the form builder has turned into a "Preview" button
    and I cannot save any changes..
    save button save changes form autosave jotform save
  • Profile Image

    Answered by Ben on November 09, 2014 at 06:31 AM


    I presume that you mean that the button has grayed out? If so, you can still click on it to save the changes, it just means that our automated system did that for you already.

    If you can not see it at all, I suggest refreshing your browser and check if it is shown then. If still not, then you might need to clear your browser cache.

    In both cases, your changes should be saved as you make them, but to be on the safe side, do let us know if this continues to happen (if the button is completely missing) and we will check what might be causing that.

    Best Regards,

  • Profile Image

    Answered by BWSites on November 09, 2014 at 07:31 AM
    I was talking about the new form builder...but it is working today..thanks/
  • Profile Image
    JotForm Support

    Answered by abajan on November 09, 2014 at 08:44 AM

    Hi again,

    Okay, I take it you mean the new Form Designer? Glad to hear it's working now. Should you experience any further issues, we'd be happy to help.