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    When will Dropbox feature be fixed? I get notified, but my Dropbox forms have zero bytes...

    Asked by carolgray on September 22, 2011 at 12:02 PM
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    Answered by robinowsley on September 22, 2011 at 01:37 PM

    I'm having this problem too, so I thought I'd chime in on one of these.  I'm using both secure and not-secure forms, and I have Dropbox integration for all of them.


    For the NOT secure forms, the Dropbox integration seems now back to normal.  I get a .pdf of the submission in my Dropbox.  (Still no IP address on that even though it's checked, but that wasn't working before the attack/crash either.)


    For the SECURE forms, a .pdf file does appear in my Dropbox.  However, when I click on it, I get an error, "The file (name of file) could not be opened because it is empty."  In my file directory the .pdf file is also listed as zero KB.


    I also experienced a severe drop off in submissions after the crash, but only with my secure forms . . . not the others.  I wondered if this .pdf problem with Dropbox was indicative of a more global problem still existing with the secure form submissions after the crash.  The continuing problems coincide so exactly with the crash that it seems too unlikely to be entirely chance.

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    JotForm Founder

    Answered by aytekin on September 22, 2011 at 03:33 PM

    OK, I see the problem. Change your secure form URL from https://secure.jotform.com to https://www.jotform.com. That should fix the problem. We will work on the problem on the new server that serves secure.jotform.com. 

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    Answered by robinowsley on September 22, 2011 at 03:38 PM

    Before I posted in this thread previously, I already tried it both ways.  I also cloned one form, just duplicated it outright, then tried it both ways on that form with the new form #.  


    Blank .pdfs all around for all 4.


    I just tried it yet again just now, both ways, again.  Same deal.  Both .pdf files go to Dropbox, but they're still entirely blank, zero KB.

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    JotForm Founder

    Answered by aytekin on September 22, 2011 at 03:58 PM

    OK, so you receive the uploaded files but missing the PDF files?

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    Answered by robinowsley on September 22, 2011 at 04:16 PM

    I never did any user submitted file uploads with a secure form, so I don't know about that.


    File uploads are working with my NON secured forms.


    But with secure forms, still don't get any .pdfs, or rather, they come in unopenable and blank.  Still.  Again, using both URL methods above.

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    JotForm Support

    Answered by liyam on September 23, 2011 at 03:53 AM

    Thank you for your great inputs robinowsley.

    So to put the issue all together, this is the list of things that had happened after I tested the same scenario:

    1.  Dropbox works fine with JotForm http:// submission
    2.  Dropbox goes 0kb if the submission is sent via https://
    3.  Dropbox receives the file attachments properly either via http:// or https://

    So the issue lies where the form gets submitted via https only.

    I will submit a ticket to our developers and let them know about this matter.

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    JotForm Founder

    Answered by aytekin on September 23, 2011 at 08:36 AM

    https should be fixed now. Can you check it again now?