Why are my forms not shown on mobile devices?

  • Profile Image
    GKaufhaus
    Asked on November 09, 2014 at 07:13 AM

    I have several forms on my website and all work fine with a computer. When testing if they do show correctly on mobile devices, the web editor I have to use shows a black screen and no form.

    I followed all the advices. I made one of the forms (I left the others as I originally build them in to see the difference) responsive. I inserted the mobile device widget and used the iFrame Code. Nothing helped. Now I am lost.

    The original form style I used can be found here: http://issues-and-views.com/Tattoos/MyTattooStory.html

    The form I tried to tried to make working on mobile devices is here: http://issues-and-views.com/contact.html. Looks quite ugly, right?

    Please let me explain that the homepage builder of my provider does not give me much space doing things as I like to. I am not easily able to just write my own html page, but I am able to insert a code.

    Unfortunately, I do not own a mobile device to check it myself. I only can see what the web editor is showing so I have to trust that it shows what is seen on a mobile.

    Thank you for your help.

  • Profile Image
    Shadae
    Answered on November 09, 2014 at 09:43 AM

    Hi GKaufhaus,

    I do apologize for the issue that you are experiencing with your form not showing up on a mobile device.

    I was able to view the form on both a mobile emulator and a mobile device. Please see screenshots below:

    It appears that the form is only not showing up in your builder. Do you have access to any mobile device that you can check for yourself?

    Thank you.

     

  • Profile Image
    GKaufhaus
    Answered on November 09, 2014 at 03:31 PM

    No, unfortunately I do not have any Smartphone access. I only see that the form does not really fit on the screen, so I guess it is too wide. But I think I can work around it.

    Would you be so kind to test this http://issues-and-views.com/contact.html as it is my contact form that also can be used. Here, I used the iFrame method to embedd it. The other one I used another method.

    Thank you so much for your help!

  • Profile Image
    gori-mathew
    Answered on November 09, 2014 at 11:51 PM

    Hi,

    We really apologize for the inconvenience caused,As per your request I have tested your form and I am happy to inform you that the form displays fine both on a mobile emulator and mobile device as shown in the screenshot below:


    Please feel free to contact us if you need any further assistance. We will be happy to help.

    Cheers!