What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Email Notifier had stopped from working

    Asked by nrbegley on November 09, 2014 at 04:55 PM

    Good afternoon,


    I have stopped getting email notifications of new forms recently and I have no idea why?  I didn't change anything and it was working seamlessly for a while first.  


    These are the forms that aren't working:  http://form.jotform.us/form/42883857573168



    I've checked my spam and had gmail search my emails, no luck so they aren't getting to me.  Any ideas?


    Thank you.


    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on November 10, 2014 at 04:59 AM

    Hi Nicole,

    This is probably because you left the Sender Name section empty:

    The system didn't detect this at first, that's why you receive all the emails correctly. But the sender details are very important so you should make sure to add it there. I have fixed this for you. Would you mind testing it again? Please get back to us for the results. 

    Lastly, try to add noreply@jotform.com to your contact list and/or safe sender list. This should help as well.

    Thank you!