Email Notifier had stopped from working

  • Profile Image
    nrbegley
    Asked on November 09, 2014 at 04:55 PM

    Good afternoon,

     

    I have stopped getting email notifications of new forms recently and I have no idea why?  I didn't change anything and it was working seamlessly for a while first.  

     

    These are the forms that aren't working:  http://form.jotform.us/form/42883857573168

    http://form.jotform.us/form/42725883830158 

     

    I've checked my spam and had gmail search my emails, no luck so they aren't getting to me.  Any ideas?

     

    Thank you.

    Nicole

  • Profile Image
    Welvin
    Answered on November 10, 2014 at 04:59 AM

    Hi Nicole,

    This is probably because you left the Sender Name section empty:

    The system didn't detect this at first, that's why you receive all the emails correctly. But the sender details are very important so you should make sure to add it there. I have fixed this for you. Would you mind testing it again? Please get back to us for the results. 

    Lastly, try to add noreply@jotform.com to your contact list and/or safe sender list. This should help as well.

    Thank you!