What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What happened to your site this week?

    Asked by lebaus on September 22, 2011 at 03:06 PM


    I tried to log in a few days ago and it looked as if the site had crashed. Is everything alright? What happened. I had to remove your forms from several of my websites. Is it possible in the future to get a notice that the site is down or down but still working. Was it hacked into? Please reply. 




    866-800-6860 x201

    PS I LOVE JOTFORM. You did an excellent job creating this. Hat's off!!!!

  • Profile Image
    JotForm Founder

    Answered by aytekin on September 22, 2011 at 03:20 PM

    We had a DDoS attack which required us to move our site to a service that can protect us. This meant changing IP addresses for our site. Unfortunately, some of our users' browsers cached our old IP addresses. So, they were not able to access to the site. It means our site was up, but your browser was trying to access to our old IP addresses. 

    To those users, we recommended using jotform.net until your DNS cache cleared on twitter. I wish you knew about about that. Please follow us on twitter or simply bookmark our twitter page, and if you see a problem like that in the future, if you cannot reach our site, check that:


  • Profile Image

    Answered by lebaus on September 22, 2011 at 04:16 PM

    Christi Baus

    c. 843-312-4340
    o. 866-800-6860 x 201
    f. 800-913-3104
    e: Christi@dailylifesource.com

    Skype: ProtandimToday
    Skype Phone: 843-879-4046

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