What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not able to access submissions

    Asked by apryls on August 01, 2010 at 11:39 PM

    I can see all of them on the Excel spreadsheet, but I am not able to view them individually via the 'Submissions' tab.  This is true for all of my forms.  I know it has worked just recently, so perhaps this is an issue that has come up recently?

  • Profile Image
    JotForm Founder

    Answered by aytekin on August 02, 2010 at 07:58 AM

    Can you tell me exactly on which form do you have this problem and which browser you are using? Submissions page is working fine for me, but we saw slow queries over the weekend. Upon investigation we found out that one of our users have 160k submissions so he was getting reports and that slowed the site to crawl during that time. Maybe that was the problem. Can you check it again today?