Some information not transferring to google response sheet

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    Mear
    Asked on November 10, 2014 at 11:40 AM

    Hi there,

    This sheet was just working fine and all of the sudden, it's not transferring information to a few columns in the Google response form. I tried clearing the Jotform Cache but it's still not working. 

     

    Columns effected are:

    "Exclusivity"

    "HP Placement"

    "Marketing & Promotion"

     

    Please let me know whats up.

     

    Thanks

  • Profile Image
    Shadae
    Answered on November 10, 2014 at 01:25 PM

    Hi Mear,

    I do apologize that you are experiencing an issue with your Google Spreadsheet integration.

    Can you please remove the current integration and recreate it. This should resolve the issue that you are experiencing.

    I hope this helps, please inform us if you need additional assistance.

  • Profile Image
    Mear
    Answered on November 11, 2014 at 09:39 AM

    Hi there,

    I've created a new integration, now those columns work and "Territories" and "Exclusivity" are not transferring.

    http://form.jotformpro.com/form/42096640070954

  • Profile Image
    Shadae
    Answered on November 11, 2014 at 10:30 AM

    Hi Mear,

    Thank you for providing us with an update. Can you confirm, is it that the fields were not created in your spreadsheet, or they have been created and the submission data is not being transferred?

     

     I created a clone of your form and a spreadsheet integration, I however was not able to replicate the issue that you are currently having. You can submit some test submissions to test the integration.

    To resolve your issue, I would recommend, to remove your current integration. After that is done, please clear your form cache. Once that is done, please recreate the integration.

    I hope this helps! Please inform us if you need further assistance.