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  • Profile Image

    credit card will not work

    Asked by gktawebsite on November 10, 2014 at 04:41 PM

    regular paypal works fine.

     

    have tried both visa and discover

     

    screen capture of error included. (invalid merchant configuration)

    Page URL:
    http://form.jotform.us/form/42706916546158

    Screenshot
    credit card and invalid merchant visa
  • Profile Image

    Answered by raul on November 10, 2014 at 05:52 PM

    Hello,

    Upon checking the mentioned error on the Paypal error codes page, it looks that you need to agree the billing agreement in your PayPal account.

    10500
    Invalid Configuration
    This transaction cannot be processed due to an invalid merchant configuration.
    Occurs when you have not agreed to the billing agreement.

    10501
    Invalid Configuration
    This transaction cannot be processed due to an invalid merchant configuration.
    Occurs when the billing agreement is disabled or inactive.

    Please check your PayPal account and let us know if this helps.
    Thanks.