Not receiving email notifications

  • coastalbendinnovation
    Asked on November 10, 2014 at 6:16 PM

    Also, I have configured Jotform so that it sends out an email notification whenever we receive an application but i have not been receiving that email. Can you check into this as well

  • Carina
    Replied on November 10, 2014 at 7:20 PM

    I checked and you have a custom sender email. This email is not in our bounce list. 

    The email notifications are failing when sent to or from this email address. I created a clone of the form and added a noreply@jotform.com to the sender. The email notification was sent:

    Not receiving email notifications Image 1 Screenshot 20

    Are you receiving other emails in this info@**********.com address?

    If so you may try adding again the custom sender address again to see if it solves.

    Let us know if the problem persists.