What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Having trouble understanding why we've reached our quota.

    Asked by GymQuest on November 10, 2014 at 06:55 PM

    I'm have a little trouble with our "Form Quota."  I understand that the free version of the site comes with a 100-submission limit and a 100MB upload limit however I don't see where we've hit that limit anywhere.  According to the "My Forms" page, we've received only 23 submissions this cycle, 7 of which were SSL-secured, and even if normal text submissions count against our upload limit, we shouldn't be anywhere close to the 100 MB limit.

    Sorry for the trouble.

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    JotForm Support Manager

    Answered by Jeanette on November 10, 2014 at 08:38 PM

    You have received 23 submissions, yes. But you also have got 10 SSL submissions. Our Pricing page states you can only get 10 a month. Whatever reaches first will make the account to overlimit.

    But don't worry, I've reset the SSL counter after your explanation.