What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I delete an exixting Paypal account that was connected to a template? It only says currency now It won't let me put in my email address like be

    Asked by diaryofapreppyprincess on November 10, 2014 at 07:48 PM
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    JotForm Support

    Answered by ashwin_d on November 11, 2014 at 01:31 AM

    Hello diaryofapreppyprincess,

    I did check your last edited form and it seems that you have not added the PayPal payment question but you just have Purchase Order Payment question. That is the reason you do not see any option to add PayPal email address. Please check the screenshot below:

    I did check few other last edited forms but could not find any PayPal payment question added. In one form "VESTS", you do have a PayPal Payment question but it is not configured yet. Please check the screenshot below on how to add a PayPal account email in this and then you can add products or accept custom amount:


    The following guide should help you add PayPal payment question in your form:  https://www.jotform.com/help/50-PayPal-Forms 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!