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    Unable to download the submissions in excel if the Form title contains comma.

    Asked by luciashum on November 11, 2014 at 05:54 AM


    I cannot generate the excel file for the submission report under the form named:

    "Sensing, Connecting & Lighting for smart facilities" Seminar (email)


    Please help to solve it.



    Page URL:

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    JotForm Support

    Answered by ashwin_d on November 11, 2014 at 08:56 AM

    Hello luciashum,

    I did check your form and I am able to replicate the issue you are having. I was also not able to download your form's submission in excel.

    The issue seems to be caused because of the character "," you have in your form title. I am anyway reporting it to our back end team. We will get back to you as soon as we have any update from them.

    For now, I would suggest you to please rename the "Title" of your form by removing the "," (comma) and then try to download the submissions in excel.

    Thank you!

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    JotForm Support

    Answered by NeilVicente on November 24, 2014 at 05:19 AM


    We have just released a fix for this bug. Please do let us know if you're experiencing any other issues.

    Best regards,