Image Slider widget Displaying Error 520 on browser

  • mhirtl
    Asked on November 11, 2014 at 8:54 AM

     

    I'm getting a weird error warning, when I want to view my form in the browser. It's on the place where a Image Slider should appear. Is the Widget not working? Thanks for help.

    Image Slider widget Displaying Error 520 on browser Image 1 Screenshot 20

  • Charlie
    Replied on November 11, 2014 at 10:03 AM

    Hi,

    Upon checking your account, it seems that the image slider is now working fine.

    Is this the form you are referring to that has the widget?

    Image Slider widget Displaying Error 520 on browser Image 1 Screenshot 20

     

    The problem might be a temporary hiccup on the widget's server. You can also trying clearing your form's cache just to make sure.

    Let us know if you are still having problems or if I'm pointing on a different form.

    Thank you.

  • mhirtl
    Replied on November 11, 2014 at 11:48 AM

    Thanks for the hint with the cache! Unfortunately it didn't fix the problem. In the meantime I figured out, that the problem is a loading problem.

    The widget (Image Slider) in my form (it's a different one) is hidden behind a password protection and is only showen when a checkbox is filled. Could this be the problem???

  • Charlie
    Replied on November 11, 2014 at 12:08 PM

    Hi,

    May I know what form you are referring to? I'm unable to find that form, a form URL or ID would help us. Also, is it embedded on a website?

    Regarding the condition, if you set a condition to show the image slider, you don't need to hide the field as this will make a conflict. The image slider should not be displayed when the condition is not met.

    Here is my sample condition.

    Image Slider widget Displaying Error 520 on browser Image 1 Screenshot 20

    The image slider does not need to be hidden, it automatically does that when condition is not met. Here's my sample form: http://form.jotformpro.com/form/43145017169957 

    I hope this works. We'll wait for your response.

    Thank you.