What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    There is a about a half hour delay before getting the form via email (auto respondents & myself) - anyway to speed this up?

    Asked by schen on November 11, 2014 at 11:28 AM

    Using auto-responder and from an email field in form.

    Page URL:
    http://form.jotform.us/form/41555165456155

    delay email and
  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 11, 2014 at 12:17 PM

    Hello schen,

    Please be noted that submission emails and the auto-responders are sent almost instantly as soon as the form is submitted. 

    I am not sure what is causing the delay but it could be related to your server. I would suggest you to use your own email address to send submission emails instead of using "noreply@jotform.com.  You should setup a custom "Sender E-mail" option. The following guide should help you:

    http://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP 

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address 

    Do try the custom sender option and see if this speeds up the time in receiving the submission emails.

    Thank you!