What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Image Checkbox widget error: 502 Bad Gateway cloudflare-nginx

    Asked by mstroz on November 11, 2014 at 02:08 PM

    hi,

    I'm using the Image Checkbox widget, however I'm getting an error message:

    502 Bad Gateway cloudflare-nginxAny idea what I need to do to correct this?Thanks,Mark
    claudflare image checkbox
  • Profile Image

    Answered by raul on November 11, 2014 at 03:39 PM

    Hi,

    This error usually happens when the limit of characters in the widget's textboxes has been exceeded.

    However, I tried to check your forms to verify but I couldn't find the widget in them.
    Did you remove it?

    Please let us know if you need further assistance.
    Thank you.

  • Profile Image

    Answered by mstroz on November 11, 2014 at 04:11 PM
    Different form: http://form.jotform.us/form/43135617878161
    I've probably exceed the character limit. I'll shorten the URLs and we
    should be good, thanks!
    ...
  • Profile Image

    Answered by Ben on November 11, 2014 at 05:18 PM

    Hi,

    I am seeing 20 neckties designs on the jotform you have mentioned above. Not sure if you have already removed some or not?

    By the way very nice neck tie designs :)

    Best Regards,
    Ben

  • Profile Image

    Answered by mstroz on November 11, 2014 at 05:31 PM
    Thanks Ben.
    Yes. I removed 13 to get within limits, then shortened the URLs and now
    have all 33 and their respective labels.
    Is there a way to wrap the products within the Form Collapse option in
    order to make other fields available on the same page?
    Thanks again,
    Mark

    ...
  • Profile Image

    Answered by Ben on November 11, 2014 at 05:46 PM

    Hi Mark,

    Yes, you can move the widget between the two form collapse widgets and that would make it fall under the same collapse tool.

    We can also help you with some CSS code to get the fields close enough to look as if it is one and the same.

    You can see it here: http://form.jotformpro.com/form/43146743240954 (I have just duplicated the first neckties widget).

    This guide might be better at explaining this: Show or Hide multiple fields at once using form collapse tool

    Best Regards,
    Ben

  • Profile Image

    Answered by mstroz on November 11, 2014 at 06:01 PM
    Thanks again Ben.
    I'm going to wrap the project for the night and will be back on it
    tomorrow. I really appreciate all the help!
    Mark

    ...
  • Profile Image

    Answered by mstroz on November 14, 2014 at 11:41 AM
    Hi Ben,
    I think the problem I'm having is that I'm not getting the form collapse
    close. In other words, I can insert a form collapse widget, but I'm only
    getting the open bar that allows me to add/edit text. When I first start
    futzing around with JotForm, I saw an open and close bar, but not any more.
    Best,
    Mark

    ...
  • Profile Image

    Answered by Ben on November 14, 2014 at 12:34 PM

    Hi Mark,

    You should click on the Form Collapse tool and then take a look at the toolbar at the top of the screen. It will show you 2 buttons, Status and Visibility. Status is the one that controls if the collapse tool is opened or closed.

    It will however always be opened in the Form Builder, but will become closed as soon as you preview it in a new tab.

    Best Regards,
    Ben