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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Invalid merchant configuration error upon PayPal Pro payment

    Asked by highpoweredproducts on November 11, 2014 at 07:30 PM
    I have just received an email from a customer and he says it did not work either and said after clicking the buy now button 'invalid merchant configuration.
    invalid merchant configuration paypal pro
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    JotForm Support

    Answered by Charlie on November 11, 2014 at 07:57 PM

    Hi,

    It seems that this is a problem related to how your Paypal merchant account is configured.

    If you have a screenshot of the error code please do share it with us, you can find more information and details about the error code on this page.

    You may also check this forum post where it seems that one user had also the same error, http://www.jotform.com/answers/318347-PayPal-Invalid-merchant-configuration-error.

    I hope this helps. Let us know if it works.

    Thank you.