- druidhillspreschoolAsked on November 11, 2014 at 08:15 PMI’m willing in this case to use the embed method, but that still doesn’t address the lack of any emails received from the form. I checked settings, confirmed it’s working and checked junk.
I also logged directly into webmail and saw no new entries from this form but many from other jot form forms on this account. Something is clearly not working.
This is a cloned form from one of your examples, could that be a contributing issue?
- JotForm SupportsteveAnswered on November 11, 2014 at 08:27 PM
Can you clarify which form you're referring to? I checked this form, see two submissions, both of which appear to have been sent successfully:
To check the status of emails see this link:
Let us know if you need us to look into this further, and please provide information on what form had the issue, and when you expected to receive the submissions.
- druidhillspreschoolAnswered on November 11, 2014 at 09:31 PMI fixed it thanks, it was because I was using one of your copied forms a problem I’ve run into before.
- JotForm SupportsteveAnswered on November 11, 2014 at 10:50 PM
OK. Glad to hear you resolved the issue. Notifications should be examined after cloning forms, but it should have sensible defaults. We'll explore if we can find what caused that. Thanks.