What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Trying to sign up and every username I try to use says it's taken.

    Asked by Shanelle Grisso  on November 11, 2014 at 09:55 PM


    I am attempting to sign up for your services but every user name I am attempting to use is already taken. I started with my name but moved on to just silly words, with no avail. I am thinking you may have a glitch in your system, nonetheless, I can't set up. 

    Can you please help?


    I was wanting my user name to be Shanelle Grisso. 

    Thank you,


  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 12, 2014 at 12:54 AM

    Hello Shanelle,

    That is strange. 

    I did try to sign up with username "ShanelleGrisso" and it seems to be available. Please check the screenshot below:

    I would suggest you to please clear your browser cache and then click on the following URL to sign up again:  https://www.jotform.com/signup 

    Do get back to us if the issue persists.

    Thank you!