If I buy a jotform package, is any spam that gets through the captcha included in the messages/month limit?

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    luke
    Asked on November 12, 2014 at 06:16 AM

    If not, what would be the process for veryfying that it is spam as opposed to genuine data?

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    Ben
    Answered on November 12, 2014 at 08:45 AM

    Hi Luke,

    All submissions get counted, no matter if you see them as spam or not, but if you get many spam emails and follow our instructions (such as to add captcha) then our staff is known to clear the email count in the amount of the spam messages that you got if that blocks your account or gets you near the limit.

    It is not very often that spam passes through and in such occasions it is people that do it, not automated systems like on usual forms.

    Best Regards,
    Ben