What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    If I buy a jotform package, is any spam that gets through the captcha included in the messages/month limit?

    Asked by luke on November 12, 2014 at 06:16 AM

    If not, what would be the process for veryfying that it is spam as opposed to genuine data?

    JotForm
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    Answered by Ben on November 12, 2014 at 08:45 AM

    Hi Luke,

    All submissions get counted, no matter if you see them as spam or not, but if you get many spam emails and follow our instructions (such as to add captcha) then our staff is known to clear the email count in the amount of the spam messages that you got if that blocks your account or gets you near the limit.

    It is not very often that spam passes through and in such occasions it is people that do it, not automated systems like on usual forms.

    Best Regards,
    Ben