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    Missing Submissions, But Payments Received

    Asked by QBMadeEasy on April 16, 2010 at 09:54 AM
    Good Morning:

    On April 14th when maintenance was being done on the JotForm site to fix bug issues dealing with the new platform, I received a couple of registrations. The payments were processed through PayPal, but I did not receive the JotForms these individuals filled out, so I am missing a few pieces of information that I need.

    After the bugs were worked on I began receiving submissions pretty close to normal (With the exception of HTML code showing up in the email header, and the $ amount showing up as $0); But I am wondering if there is a way to somehow retreive the missing registrations forms, or if they are just gone.

    When I run a report or click to view subissions, they do not appear. I also tried re-submitting one for them to replace the original, but as they already paid I closed out of the PayPal screen. This usually sends me a registration anyway, but now it doesn't appear to do so.

    If I cannot retrieve the previously submitted forms from the 14th, is there a way to manually add them to the submission entries for the corresponding JotForm. My goal is to run a single report on the date of my seminar to use as my registration list at the check-in desk.

    Thank you,
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    JotForm Founder

    Answered by aytekin on April 16, 2010 at 10:35 AM
    We found two pending submissions. I think they are your missing submissions. We commited them as submission. You should receive emails emails for them and see them on the submissions page.
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    Answered by QBMadeEasy on April 16, 2010 at 12:35 PM
    I see the submissions there, but they are both the same one I tried to add myself earlier today. But since that one is in there, I did the same thing for the other one I was missing (closing out of paypal), but it didn't generate a notification or go to the report.

    Can you do whatever you did earlier? Then I'll be all set. Everything appears to be working now going forward.

    Might I suggest adding a function, where users can manually create submission entries in cases where the customer does not fill one out, but calls in a credit card to the user directly. I know that would definitely help me keep my list organized and in one spot even if they don't necessarily fill out the form.