What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How to customize the PayPal Pro payment field Address?

    Asked by gashmlay on November 12, 2014 at 09:59 AM

    nd I would like to customize the fields as I don't need the adress asked previously.

  • Profile Image
    JotForm Support

    Answered by Charlie on November 12, 2014 at 10:35 AM


    I'm not sure if I understood you correctly.

    May I know if what you are referring to is the shipping address making it the same with the billing address? There are only a few settings and customization on the field of payment method because the details here are important in making a complete transaction. 

    But please do check if the setting below is the one you are looking for.

    1. Click the settings->show properties on the Paypal Pro field that you have.


    2. On your Properties, you will see the "Shipping Address" field, you can enable it to be the same of the "Billing Address".


    I hope this helps. Let me know if I totally missed the issue or concern that you are pointing at.

    We'll wait for your response.

    Thank you.

  • Profile Image

    Answered by hebbar on November 12, 2014 at 11:05 AM


    thank you for the prompt answer.


    Unfortunetely, I have two issues:

    - first, Shipping adddress has been set at none but appears when Credit Card is chosed.

    - second, the translation in Franch of the fields regarding the Number of the Card or adress is not in French but half in Spanish or even special caracters... I would like to be able to change this, is it possible?





  • Profile Image
    JotForm Support

    Answered by Charlie on November 12, 2014 at 11:42 AM


    You can use this custom CSS code.

    #creditCardTable tbody > tr + tr + tr + tr + tr {

        display : none;


    The code above should hide the Billing address under the Credit Card options.

    You can add the above code by following the screenshot below.

    1. Navigate to Form Designer.


    2. Paste the custom CSS code under the CSS tab under the Form Designer.


    3. This is how it will look like:

    You can also check the live demo form here: http://form.jotformpro.com/form/43154697135964? 

    I hope this helps. Let us know if this works.

    For the other concern/issue that you have, I've made a separate thread for us to focus more on the topic, that will help us further assist you. Please refer to this link for updates: http://www.jotform.com/answers/458120

    Thank you.



  • Profile Image

    Answered by gashmlay on November 13, 2014 at 04:31 AM
    to get out the address in the billing works fine! Thank you!
    I haven't been successful to see the update for the month and year on 2
    separate lines and / - caracters...
    Thnak you,
    2014-11-12 17:42 GMT+01:00 JotForm Support Forum <