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    Not getting email notifications

    Asked by stedmunds on September 23, 2011 at 06:34 AM

    I have set up email notifications on my form SIF2012.  When I tell it to send a test email it works perfectly.  When someone submits the form though, I get no email.

    The website for this form is http://www.st-edmunds.com/2011-03-23-14-37-45/56-sif

     

    Any help would be greatly appreciated.  It's not in the spam folder, and as I said, the test email comes through perfectly.

    Regards,

    Phil

    Page URL:
    http://www.st-edmunds.com/2011-03-23-14-37-45/56-sif

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    JotForm Founder

    Answered by aytekin on September 23, 2011 at 10:50 AM

    I made a test submission and checked our email server logs. The email was accepted by your email server. Please contact your email server admin and ask them to investigate what happens to this emails:

    Sep 23 10:49:10 ying sm-mta[30866]: p8NEn88W030864: to=<office@st-edmunds-dover.kent.sch.uk>, ctladdr=<jotform@ying.jotform.com> (1001/1002), delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=125496, relay=smtp-ca.kcn.org.uk. [194.80.21.33], dsn=2.0.0, stat=Sent (ok: Message 19165747 accepted)