What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is our payment page form disabled?

    Asked by Kate8529 on November 12, 2014 at 11:15 AM

    When our customers submit their payment info on our payment page and press submit they receive a "form disabled" message.

    Why is this happening?

    Page URL:
    https://payments.ceresville.com/

    payment page payment info message disabled form
  • Profile Image
    JotForm Support

    Answered by jonathan on November 12, 2014 at 11:36 AM

    Hi,

    Can you please share to us the link URL to the form in question?

    I already checked the website using the URL you have provided. But the form I saw on the page belongs to a different account/username and the form had already been deleted by the owner.

    Thanks.

  • Profile Image

    Answered by Kate8529 on November 12, 2014 at 11:51 AM
    Hello and thank you for your response. This payment page belongs to Ceresville Mansion and is part of our website www.ceresville.com. It is a secure domain we purchased through Network Solutions. I also renewed our subscription with Jotform earlier this year for two years.

    As the owner of the form we did not delete this form. It was originally set up for us by a company called Lynton Web. They created the form for us using Jotform.

    I am not sure what URL you are looking for me to provide? Can you please elaborate so that I can get you the information that you need to rectify the problem?

    Kate

    Kate Moreland| Events Director|(o) 301.694.5111 x 202 | (f) 301.898.3443
    Ceresville Mansion . 8529 Liberty Road . Frederick, MD 21701
    www.ceresville.com
    Recipient of Wedding Wire's "Brides Choice Awards from 2009 - 2013.
    Members of FABNet and Frederick County Chamber of Commerce
    Ceresville Mansion E-Brochure 2014
    Visit our page at www.facebook.com/ceresvillemansion


    ...
  • Profile Image

    Answered by Kate8529 on November 12, 2014 at 11:51 AM
    Jonathan,
    Here is the link to the form disabled message

    http://www.jotform.net/submit.php


    Kate

    Kate Moreland| Events Director|(o) 301.694.5111 x 202 | (f) 301.898.3443
    Ceresville Mansion . 8529 Liberty Road . Frederick, MD 21701
    www.ceresville.com
    Recipient of Wedding Wire's "Brides Choice Awards from 2009 - 2013.
    Members of FABNet and Frederick County Chamber of Commerce
    Ceresville Mansion E-Brochure 2014
    Visit our page at www.facebook.com/ceresvillemansion


    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on November 12, 2014 at 12:01 PM

    Hi Kate,

    This is the jotform http://www.jotform.com/form/12061923309 I found on the website 

     

    If you try the form using its direct URL http://www.jotform.com/form/12061923309 you will see that it no longer available as it had already been deleted.

    The owner of the form is the account/username ceresville

    As you can see, the form is disabled because it was actually had been deleted already.

    Are you also the owner of the jotform account/username ceresville ?

    Try to login at http://www.jotform.com/login using this account and update us.

    Thanks.