What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form Submissions Not being Received

    Asked by dinobia on November 12, 2014 at 12:11 PM



    Here is my form url



    It is not being received.

    The email address it is being sent to is


    Have checked spam folder - nothing.

    I have another form with you here


    This IS working fine.


    Page URL:

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    Answered by raul on November 12, 2014 at 12:25 PM


    Upon checking your website, I see that your form's notifier didn't have a Sender E-mail address configured. So I went ahead and set it to noreply@jotform.com

    I did a test submission and the email notification was sent correctly.

    Please let us know if you were able to receive it.