What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How can I replace our Jotform that has been deleted

    Asked by ceresville on November 12, 2014 at 12:14 PM

    Hello Jonathan,

    I have logged in to our "ceresville" jotform account.  It says there are no forms here.

    As I mentioned, this form set up as our payment page was orginally designed by Lynton Web 

    in Texas. 

    How can I get this form back up?


  • Profile Image

    Answered by raul on November 12, 2014 at 12:38 PM

    Hello Kate,

    Are you referring to this form?

    If this is correct, you should be able to find it in the Trash folder and you can restore it using the Restore button.

    However, if you want to avoid issues with this form you need to change it since you're requesting credit card information without using any of our payment tools and this is against our terms of use.

    You need to remove the fields that asks for credit card information and use a payment tool instead.

    If you have any questions, please let us know.