What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Sub-users

    Asked by dbkdbk on November 12, 2014 at 12:38 PM

    When I give permission rights to a sub user and give the the ability to view and edit all forms...They receive an invitation email, it asks them to sign up. They do so and they can see all of the forms I have shared with them , but shows them on the free plan....

     

    What needs to be done to make sure they are showing up under my Economy plan with 10 sub users.....and the corresponding submissions allotment, etc.????

     

    Thanks

    Barry

    Submissions sub users
  • Profile Image

    Answered by Ben on November 12, 2014 at 12:48 PM

    Hi Barry,

    As your sub-users, they have direct access to your submissions and jotforms (to view and edit - based on the settings), but other than that their account is just like any other, completely separated from your own account.

    What this means is that they would need to upgrade their own accounts in order to not be on a Free plan, but their count will not get increased for any submissions made on your jotforms, only on the ones that are theirs.

    Do let us know if you have any further questions.

    Best Regards,
    Ben