What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Receivers do not see file attached

    Asked by tdcompuservices on November 12, 2014 at 03:18 PM
    Uploaded file and sending the email, but receiver said “Did not see any file attaching, what happen?”
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    JotForm Support

    Answered by Kiran on November 12, 2014 at 04:34 PM

    I see that the Upload field is not added to the email notifier template. To add this field to the email notifier, please follow the steps below :

    1. Open the JotForm to edit

    2. Click on Setup & Embed -> Email Alerts and then click on Notifier

    3. The email wizard should open now. 

    4. Place the cursor where you want to place the link of the file uploaded on the email body

    5. Click on File upload field from the list of form fields to add to the forum.

    6. Finish the wizard 

    Alternatively, you can add a new notifier so that all the fields available on the JotForm shall be made available on email alerts also.

    Let us know if you need further assistance.

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    Answered by tdcompuservices on November 12, 2014 at 06:01 PM
    By the ways, can I embed Excel, Word or PDF documents into my form in jotform.com?

    Best Regards
    This email is free from viruses and malware because avast! Antivirus protection is active.
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    JotForm Support

    Answered by Charlie on November 12, 2014 at 06:10 PM


    To further assist you better, I've created a separate thread for your concern regarding embedding documents on your form. This is to help us focus on the topic of each forum post. Please refer to this this link for an update http://support.jotform.com/answers/458418.

    Thank you.